FAQ


Frequently Asked Questions

General

Q. I would like to view the The Wild Creatives range of products - Do you have a store?

No. Currently we do not have a store. If you are in the Newcastle area we will have a pop-up store opening soon where retail customers will be able to view our products.

Q. I live outside of Australia. Is there anywhere I can buy your products from?

Currently we are only selling and delivering to Australia via the online store. However, if delivery is required internationally then please contact us at info@thewildcreatives.com.au for more information and accurate delivery quotes.

Q. What is your ABN?

ABN: 70 416 461 855

Q. Why sign up to our newsletter?

By signing up to our newsletter you will be first to hear about all new product releases, sales and "The Wild Creatives" news!

Payment & Purchasing

Q. What payment methods are accepted?

The The Wild Creatives online store accepts Visa and Mastercard credit card payments as well as PayPal.

Q. Can I pay for my order upon delivery?

Unfortunately we are unable to offer payment upon delivery, Australia Post or our couriers are not equipped to receive payments. As such, full payment is required before your order is dispatched.

Q. If I purchase a The Wild Creatives product, will I be supplied with a Tax Invoice?

The Order Confirmation email that you receive when you make an order is a valid Australian Tax Invoice. If you have lost your invoice we will be happy to email you a new one. Simply email our team on info@thewildcreatives.com.au with your request.

Q. Is it safe to make credit card payments online?

The The Wild Creatives website uses SSL Encryption and all payments made on the The Wild Creatives website are processed by Shopify and the Stripe Internet Payment Gateway or PayPal which is highly reliable and secure.

Q. Is local pickup an option?

No. Hopefully very soon in the Newcastle area.